Terms and Conditions

We do not offer refunds, we offer a 48 hour review period only

We do not remove or work on other Service Providers Acrylic/Gel Nails and Eyelashes.

Please ensure that on your first appointment you attend with ‘Natural Nails’ and ‘Clean Eye Lashes ‘

Failure to do so will mean you are turned away. 

If you have not had a patch test you will be turned away.

 

 

Punctuality and Courtesy

Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.

Please arrive on time to a treatment. 

Please call if you are late as it will affect the next appointment.  We reserve the right not to provide the treatment if you are too late. 

Cancellations

Please note 24 Hours notice is required for all cancellations, any less than 24 hours any further booking will require a £10 deposit payable over the telephone  Cancellations should be made by calling us as soon as you are aware you cannot attend.

You cannot cancel online in the 24 hour period prior to your appointment.  Please call us. 01454 501280

No Shows

Should you not attend an appointment without prior warning to us and then re- book any treatment, you will be required to pay a £10 deposit – payable over the telephone.

No Deposit = No Appointment

Refunds

We offer NO REFUNDS, we offer a 48 hour review period, please contact us if there are any issues.

Purchase of Retail Products

Beauty/Hair products must be paid for in full at time of purchase or ordering.

Gift Vouchers

Gift Vouchers are non refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred.  You are not under obligation to use the full value of your vouchers during one session. Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers.

Price Alteration

We reserve the right to alter prices without prior notice.

Smoking

Please note that it is illegal to smoke or vape anywhere in the Salon.

Data Security

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.

Medical Conditions

Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.

Mobile Phones

In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.

Children

Please understand that we can cannot accommodate children under 12 unless supervised by an adult during your treatment.

Hygiene

Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our sterilisation equipment is approved by the local Environmental Health Officer.

Payment

Most credit and debit Cards are accepted and cash.

Patch Tests

Patch testing is required 24 hours prior to any ‘first’  treatment of:

Hair Colouring, Lash Extensions, Lash Lift, HD Brows, Brow Lamination, Microblading and any Lash or Brow Tint.

No Patch Test = No Treatment

Personal Items

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.

Website Usage Terms And Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern House of Luxxe relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘House of Luxxe or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 20 West Walk Yate BS37 4AX. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

o    The content of the pages of this website is for your general information and use only. It is subject to change without notice.

o    We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

o    Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

o    This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

o    All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

o    Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

o    From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

o    Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 

Klarna